Payments & Shipping

Payments

We use PayPal to process your payments.

You can pay by debit or credit card or by bank transfer using BACS. If you would like to use this method, please contact us to make the appropriate arrangements.

Shipping

None of the prices on our website include shipping but we offer free worldwide shipping on all pieces up to a value of £3000.00  

If the piece that you would like to buy is over £3000.00, shipping will be payable by you and you will need to obtain shipping quotes from us. We aim to ship your purchase within ten working days of receipt of cleared funds including shipping costs if any.

We offer shipping to the following countries:

‍Europe

‍Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.

‍Rest of the World

‍Australia, Bahrain, Canada, China, Hong Kong, India, Japan, Malaysia, New Zealand, Saudi Arabia, Singapore, Thailand, UAE, USA.

If you are in a country which is not listed above, please do contact us as we may still be willing, at our discretion, to deliver to you. If you are resident in a country that is not in the list above and you complete a purchase, without first contacting us to see if we will ship to you, that purchase will not be honoured.  The purchase price will be refunded but may be subject to deductions for any currency conversion charges and any processing charges levied by the bank or PayPal with respect to your original purchase and return of the item, whether payment is made by BACS, credit or debit cards.

We arrange packing and transport by professional shipping companies/couriers or where appropriate by insured signed for mail.  All deliveries will however require a signature and carriers may require photo identification.

Once items have been delivered to the nominated carrier, we cannot control and cannot be held responsible for any delays that may occur thereafter (including but not limited to delays that may be caused by customs inspection and clearances or the request for any further information by the customs authorities of the receiving country).

Countries may place restrictions on items that may be imported or the country from which an item may be exported/imported. You should therefore check with your relevant authorities if you are unsure about any of these restrictions before making any purchase. If you make a purchase and we are unable to ship that item to your country of destination because of those restrictions, your purchase will be cancelled. The purchase price will be refunded but may be subject to deductions for any currency conversion charges and any processing charges levied by the bank or PayPal with respect to your original purchase and return of the item, whether payment is made by BACS, credit or debit cards.

We are unable to ship any pieces of jewellery containing gemstones originating from Burma/Myanmar to the United States.

Duties

If you are resident outside the United Kingdom, you are likely to be charged import/customs duties, local taxes including VAT or GST where appropriate and handling fees, by your local customs & tax authorities.

If you are a resident of a European Union member state, your importation of purchases from the UK will no longer be exempt from local import duties, taxes, VAT & handling fees by your local customs & tax authorities.

Residents of Northern Ireland should also check if they have any liability for local import duties, taxes, VAT & handling fees.

All these charges are payable by YOU and are not refundable.

You should therefore check with your local customs & tax authorities to ensure that you are aware of those additional charges.

We would strongly recommend that you do this before completing your purchase, as we will be unable to accept returns or refund your purchase price because you do not wish to pay those charges.

If you complete your purchase, you will be deemed to have understood, accepted & ascertained your above liability & the item(s) will be shipped to you on that basis.

We reserve the right to prepay the customs duties that would be payable by you on importation of the piece your country of destination. If we do, we will advise you of the same and require you to pay these in full before the piece is shipped to you.If you do not wish to pay those duties, we will cancel your purchase and refund the purchase price less any currency conversion charges and any processing charges levied by the bank or PayPal with respect to your original purchase and return of the item, whether payment is made by BACS, credit or debit cards.

Risk & Title

Ownership of the piece will pass to you when we receive payment in full of all amounts due in respect of the piece that you have purchased, including shipping and duties and taxes, where applicable.

The piece that you have purchased will be your responsibility and risk as soon as we ship the piece from our premises.

Privacy Policy

Contact information including email address, telephone number, address, etc. which are provided by the user will only be used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill you for your order.  

WE RESERVE THE RIGH TO DECLINE ANY ORDERS WITHOUT GIVING REASONS.